FAQs
Q: Where do you ship from?
A: We work with top global merchants, and your order can be shipped from various locations, including Hong Kong, China, Tibet, India, Vietnam, etc. We partner with USPS for reliable delivery.
Q: How can I track my order?
A: After placing your order, you'll receive a Purchase Confirmation email with your Order #. Once your order is shipped, a Shipping Confirmation email will be sent with a tracking number. Tracking information may take a few days to be available.
Q: What is the estimated delivery time?
A:
- - For orders from the US: Approximately 2-4 weeks from the shipping date.
- - For orders outside the US: Approximately 4-6 weeks, depending on Customs.
2. Order Changes & Cancellations
Q: Can I cancel or change my order?
A: You have 4 hours on the same day to cancel and receive a refund. No cancellations are possible after receiving a Shipping Confirmation email.
3. Returns & Exchanges
Q: What is your return policy?
A: If your product is damaged or defective, please email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph. Returns only apply to damaged items or products with manufacturing problems. No refunds or changes are possible after successful delivery in normal condition.
Q: Do you refund shipping costs?
A: We do not refund shipping costs. Return shipping is to be paid by the Buyer.
4. Payment & Currency
Q: What payment methods do you accept?
A: We accept credit, debit, and prepaid cards from various networks. We also accept PayPal. If PayPal doesn't support your currency, your payment will be automatically charged in US dollars.
Q: My payment won't go through, what should I do?
A: Troubleshoot by ensuring all information is correct, checking available funds, verifying card authorization, and trying a different card or payment method.
5. General Information
Q: How can I contact you for support?
A: For any inquiries or assistance, please contact us at support@insipeek.com. We typically respond within 24 hours on business days.
Frequently Asked Questions
1. How can I contact Braxior?
1. How can I contact Braxior?
You can reach us via email at support@thenexx.com. We aim to respond within 24 hours on business days.
2. How do I track my order?
2. How do I track my order?
You can track your order using the Order Tracking page on our website.
Just enter your order number and email to view the status.
3. Can I cancel or change my order?
3. Can I cancel or change my order?
Please contact us as soon as possible via email. While we can’t guarantee changes once an order has been processed, we’ll do our best to help.
4. What should I do if I receive a damaged or incorrect product?
4. What should I do if I receive a damaged or incorrect product?
Please email us at support@thenexx.com with your order number and photos.
We’ll investigate and send a replacement if necessary.
5. How do I return an item?
5. How do I return an item?
Contact us at support@thenexx.com for return instructions.
Note: Return shipping costs are the customer’s responsibility unless the item is defective.